Returns & Exchanges

We stand behind our gear and want you and your pup to love every adventure with the Woofino® Bowl and all our fine goods. If something isn't the right fit, we are here to help make it right.

The Basics

  • 30-Day Window: All return and exchange requests must be initiated within 30 days of delivery.

  • Condition Requirements: Items must be returned in their original condition: unused, unwashed, free of pet hair, odors, dirt, or stains, and with all original tags attached.

  • Final Sale Items: Sale items, promotional bundles, gift cards, and custom products are final sale unless defective upon arrival.

  • Important Note: Items showing signs of wear, field use, or pet damage are not eligible for a refund or exchange.

Domestic Orders (United States)

  • Exchanges: Finding the right fit for your dog can be tricky! If you need a different size or style, contact us within 30 days of delivery with your order number, and we will assist you with the exchange process. See Size & Fit Guide.

  • Returns: If you prefer a refund, we will generate and email you a prepaid return shipping label. Return labels expire 14 days after issuance.

  • Refunds: Once your return is received and inspected at our facility, a full refund for the item's purchase price will be credited back to your original payment method.

  • Shipping Fees: Original shipping charges are non-refundable, as we cover the cost of your return shipping label.

International Orders

Due to carrier constraints and customs regulations, we cannot generate or cover international return labels.

  • Returns: International customers are welcome to return eligible items within 30 days of delivery. All return shipping costs, customs duties, taxes, and associated fees are the responsibility of the customer.

  • Exchanges: We do not offer direct international exchanges. If you need a different size, please return your original item for a refund and place a new order online.

  • Refunds: Once inspected at our facility, a refund for the product purchase price will be issued. Original international shipping fees, customs duties, and taxes are non-refundable.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery via our Contact Us page. Include your order number and photos of the item. We will issue a prepaid return label and send out a prompt replacement or full refund at no additional cost to you.

Gift Returns

Items purchased as gifts can be returned for store credit or exchanged for a different size, provided they meet our return condition guidelines.

How to Initiate a Request

  1. Visit our Contact Us page within 30 days of delivery.

  2. Include your Order Number and let us know whether you are requesting a return or an exchange.

  3. Our support team will review your request and send over your next steps and prepaid return label (for US orders).

If you purchased your Woofino® gear through an authorized retail partner, please contact that retailer directly to process your return.

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